55bw Privacy Policy

1Introduction

This Privacy Policy describes how 55bw ("we", "us", "the Platform") collects, processes, stores, and protects the personal information of players who register and use the 55bw platform. By creating an account with 55bw, you acknowledge that you have read and understood this policy and consent to the processing of your personal data as described here.

This policy covers all 55bw products and services, including live casino, sports betting, slots, eBingo, and the mobile platform. It applies to all registered players accessing 55bw from the Philippines.

2Information We Collect

55bw collects personal information at different points during your relationship with the platform. The categories of information we may collect include:

We do not knowingly collect data from persons under the age of 21. If we become aware that an account has been registered by someone under this age, the account will be closed and any data held will be deleted.

3How We Use Your Information

55bw uses your personal data only for specific, legitimate purposes. These include:

• Account management: Creating, maintaining, and securing your 55bw account, including OTP verification and login authentication.
• Identity verification (KYC): Verifying your identity and age before enabling full deposit and withdrawal access.
• Transaction processing: Processing deposits and withdrawals in Philippine Peso via bank transfer, GCash, Maya, and mobile banking channels.
• Gaming service delivery: Operating live casino tables, sports betting markets, slots, and eBingo — and maintaining accurate records of your activity.
• Security and fraud prevention: Detecting and preventing unauthorised access, duplicate accounts, and fraudulent activity.
• Customer support: Responding to your queries and resolving disputes efficiently.
• Responsible gaming: Monitoring gaming activity where you have set limits or requested self-exclusion, to ensure those tools function correctly.
• Communications: Sending service-related notifications such as account alerts, security messages, and updates about changes to these policies.
• Legal compliance: Meeting our obligations under applicable laws and responding to lawful requests from authorities where required.

4Sharing of Your Information

55bw does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information only in the following limited circumstances:

• Service providers: Third parties who assist with platform operations — such as payment processors, identity verification providers, and IT infrastructure services — receive only the data necessary to perform their specific function and are bound by data protection obligations.
• Legal requirements: If required by law, court order, or a lawful request from a competent authority, we may disclose relevant information. We will notify you of such disclosures where permitted by law.
• Fraud and security: Where necessary to investigate or prevent fraudulent activity, we may share information with relevant parties or authorities.
• Business transfers: In the event of a merger, acquisition, or restructuring of 55bw, your data may be transferred to the successor entity. You will be notified before your data is subject to a different privacy policy as a result.

All third parties with whom 55bw shares data are required to handle it securely and to use it only for the purposes for which it was shared.

5Data Security

55bw takes the security of your personal data seriously. The platform uses industry-standard security measures including:

• SSL (Secure Sockets Layer) encryption on all data in transit between your device and our servers
• Encrypted storage for sensitive personal and financial data at rest
• OTP (one-time password) verification for login and account changes
• Regular security reviews and access controls on internal systems
• Account activity monitoring to detect unusual behaviour

While we apply these measures consistently, no system is entirely immune to risk. You play an important part in protecting your own account: use a strong, unique password, do not share your login details, and contact us immediately at [email protected] if you notice any unauthorised activity on your account.

6Data Retention

55bw retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, security, and operational obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a period following closure, in line with applicable legal requirements.
• Transaction records are retained in accordance with financial record-keeping requirements.
• Gaming history is retained to support dispute resolution and responsible gaming obligations.
• Communication records (such as support chat logs) are retained for a period sufficient to resolve any related dispute.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

7Your Rights

As a 55bw player, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data 55bw holds about you.
• Correction: If any of your data is inaccurate or outdated, you can request that it be corrected. Some data — such as your name and date of birth — may require supporting documentation for correction.
• Deletion: You can request that your personal data be deleted. Note that some data must be retained for legal or security reasons even after an account is closed, and such requests may be fulfilled only partially.
• Restriction: You can request that we limit how we use your data while a dispute is being resolved.
• Objection: You can object to the use of your data for direct marketing purposes at any time.

To exercise any of these rights, contact the 55bw support team via live chat within the platform or by email at [email protected]. We will respond within a reasonable timeframe.

8Cookies and Tracking

55bw uses cookies and similar technologies to support platform functionality, maintain your login session, and understand how the platform is being used. Cookies allow us to remember your preferences, keep you logged in securely, and identify technical issues.

The types of cookies used on 55bw include:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting your ability to use 55bw.
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your active session.
• Analytics cookies: Help us understand how players use different parts of the platform so we can improve the experience.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent some features from working correctly.

9Minors and Age Restriction

55bw is strictly for players aged 21 and above. We do not knowingly collect or store personal data from anyone under 21. Age verification is performed as part of the account registration and KYC process.

If you believe a minor has registered an account on 55bw using false information, please contact our support team immediately. Accounts confirmed to belong to persons under 21 will be closed and all associated data deleted.

10Changes to This Policy

55bw may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or our data practices. When material changes are made, we will notify registered players through the platform or by email. The date at the top of this page will always reflect when the policy was last revised.

Continued use of 55bw after a policy update constitutes your acceptance of the revised terms. If you do not agree with changes to this policy, you may close your account by contacting our support team.

11Contact and Data Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, please reach out to the 55bw support team:

• Live chat: Available 24/7 within the 55bw platform once you are logged in
• Email: [email protected]

We aim to respond to all data-related enquiries promptly. For formal requests related to data access, correction, or deletion, please include your registered account details so we can verify your identity before processing the request.